TERMS OF USE
By using www.balaphone.net and the services proposed on this site, you are agreeing with our terms of use.
This agreement may be modified at any time without specific notice to you. The latest modification will be posted on the site and you should review it agreement prior to using the site.
Telecommunication services provided under the label name Balaphone are our service marks.
The site contains advertising and sponsorships. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser or sponsor's materials. The site contains links to other Web sites. We are not responsible for the content of these Web sites.
Before you purchase call credits from our site, registration is required. You agree to provide us with accurate, complete registration and purchase information. Each registration is for your personal use only.
The site may contain error and the rates displayed on the site may contain errors too. You are invited to verify these rates on your customer control panel after each communication. The rates displayed on the site can be modified at any time. You are requested to check the most recent rates on the site before you make calls.
By downloading and installing our SoftPhone on your computer, you are agreeing with the terms of use included in the installation packet.
We do not guaranty the call quality in all destinations and at any time. Technical issues are generally resolved within two days. If not, you will be informed per email on the evolution of the issue.
All transactions are manually accepted. Call credits are added into your VoIP account within 8 hours after reception of your payment. During periods of staff absence or holidays, calls credits are added into your VoIP account within 3 working days. Staff absence and holidays periods will be posted on the site or notified to you per email.